Covers every property risk that can be insured in Germany. This includes losses caused by business interruptions or closures, as well as catering/goods transportation.
Sunday afternoon at 4 p.m. , there is a wedding party with 300 guests on the way and the building is packed to the rafters. Moreover, you've just learned from an insider that Michael Ellis from Michelin will be one of your guests this evening. Sometimes everything comes all at once – well, isn't that always the way?
A ridiculous eleven hours later and job done! You've run a marathon. The guests are all satisfied and the catering team return exhausted, with qualified praise from the bride and groom. Everybody helps to carry the empty catering boxes into the kitchen. All that remains now is to clear up, pat each other on the shoulder and share a celebratory cigarette before heading home to sleep. What a day – or night – or both! Goodnight.
Then disaster strikes. Back into the car and head bleary-eyed back into the catastrophe. Your head had hardly hit the pillow before heading back to work. The first thing you see is – there's a fire!
You can't see for the smoke and the catering boxes have been roasted through like ox cheeks. But there is a silver lining – none of the guests have been injured and the building is still standing. You'll be able to sort everything out with a bit of ventilation and some new boxes. The firefighters haven't identified the cause yet, but your insurance covers fires.
The fire has gotten soot into every nook and cranny in every single room in the building. Two weeks have passed, but the smell of fire is still as strong as it was on the first day. No exceptions – everything has to go. Today is the big meeting with the insurer and the fire brigade. The claims adjuster assumes it was a cigarette that caused a smouldering fire in one of the boxes. The fire brigade aren't committing to a specific cause. A cigarette butt could easily fly into a box at a catering event, and a number of staff and even guests had been smoking behind the tents. You nod, innocently. You've received an estimate of EUR 100,000 for the property damage. The interruption to the business is likely to cost another EUR 300,000 before everything can be back in operation. The man from the insurance company is also nodding in agreement, and says goodbye with a "I'll get the report finished right away, this seems pretty straightforward."
And then the sobering realisation that the insurance company is rejecting your claim. Why? Have they gone mad? Scorch damages are caused by burning, smouldering or heated objects without an open flame or fire developing, such as when a smouldering cigarette lands on a piece of furniture. This type of damage is not covered by such-and-such a policy... blah blah blah. That can't be right. EUR 400,000 in damages not covered.
What could we have done differently?!
The first thing is that we would never have accepted the cause – neither the insurance, nor we, nor you were able to determine the cause in this instance. If the insurer does not accept that decision, they are welcome to commission an expert opinion. If that does not provide any further insight, then this is in the customer's favour. You will either receive the EUR 400,000 or not, with a minimum of effort. The important thing is having access to good professional advice in the event of a claim.
Of course, in this example we could also simply accept the cause as a matter of principle as we do cover scorch damages.
Discover the advantages of our concept for yourself. We look forward to meeting you.